Privacy Policy

PlanWatch ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, and what we do with it.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We keep things simple — we collect as little as possible and never sell your data.

This policy is a product disclosure and requires review by a qualified UK privacy professional. It describes the current implementation, including analytics that are not yet consent-gated; it does not claim that a consent-management system is implemented.

We only collect what's necessary to provide the service:

The appropriate legal basis depends on the processing: account and paid-alert delivery are needed to provide the service; security and operational records may rely on legitimate interests; analytics and advertising tags may require consent under applicable UK rules. Consent gating for analytics and advertising is not currently implemented, so this basis and the associated controls require qualified UK review before this policy is treated as final. Contact us if you want to object, withdraw a permission, or ask about a particular processing activity.

Your account and application data are stored in a SQLite database on an Oracle-hosted server. Oracle provides the hosting environment used by PlanWatch. Some providers may process data outside the UK, subject to their own terms and the safeguards applicable to the transfer.

We use reasonable technical measures to protect your data, including encrypted connections (HTTPS) and restricted server access.

We do not sell or rent your personal data. We use service providers where needed to operate PlanWatch, including Oracle for hosting, Stripe for payment checkout and subscription billing, an email-delivery provider for paid service emails, Google Analytics 4 for product analytics, Microsoft Clarity for session/interaction analytics, and Meta Pixel/Conversions API for advertising measurement where configured.

Google Analytics 4, Microsoft Clarity and Meta may receive page views, device/browser information, approximate source/referrer, interaction events, pseudonymous identifiers and advertising identifiers. First-party analytics stores visitor and session identifiers in browser storage and sends event data to PlanWatch. Meta's server-side Conversions API can receive a client IP address and user agent for matching; identifiers such as email, postcode and external IDs are hashed before being sent where Meta's protocol requires hashing. Stripe receives the payment and billing information you enter into its checkout; PlanWatch does not store full card details.

postcodes.io: When you search a postcode, we send that postcode (and only the postcode) to the postcodes.io API to get geographic coordinates. No personal data is sent to this service.

We use Google Analytics 4, Microsoft Clarity, Meta Pixel/Conversions API when configured, and first-party analytics to understand how people find and use PlanWatch. These tools are loaded in the current implementation without a consent-management gate; that gap is disclosed here and requires qualified UK review.

First-party analytics may store a pseudonymous visitor ID in local storage and a session ID in session storage so we can measure traffic sources, scroll depth, CTA clicks, form submissions, outbound clicks and conversion events. Form fields such as email and postcode are excluded from the client analytics properties where the implementation supports that filtering. Server-side postcode-search logs may retain the searched postcode, radius, result count, referrer, user agent and a hashed IP for reporting and abuse prevention.

Under the UK GDPR, you have the following rights. To exercise any of them, email us at hello@planwatch.co.uk.

We aim to respond to all requests within 30 days. There is no fee for exercising your rights.

PlanWatch is not directed at children under 13. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

If you're unhappy with how we handle your data, please contact us first at hello@planwatch.co.uk and we'll do our best to resolve it.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

We may update this policy from time to time. If we make significant changes, we'll notify subscribers by email. The "Last updated" date at the top of this page will always reflect the latest version.